Refund Policy

At Exam Chart, we strive to provide the best experience to our aspirants. Please read our refund policy carefully before making any purchase.

1. Digital Services

• No refunds will be issued for digital services (mock tests, materials, subscriptions, etc.) once they are purchased.
• A refund may only be considered if the payment was deducted but the service was not delivered (for example, if a time-bound digital service was purchased but not provided within the access period).

2. Physical Goods

• Refunds are available only for defective or damaged items upon delivery.
• Refunds are not applicable for opened, used, or intentionally damaged items.
• Customers may be required to return the defective/damaged product for verification before the refund is processed.

3. Refund Timeline

• Refunds processed directly by Exam Chart will be credited within 5-7 working days.
• Refunds involving third-party payment gateways may take up to 14 working days, depending on their policies.
• If you have not received your refund within this period, please contact us with your transaction details.

4. How to Request a Refund

To request a refund, please email us at examchart@gmail.com with the following details:

• Full name
• Email address used for purchase
• Order ID or transaction reference
• Reason for refund request

Last updated: September 1, 2025.